Commercial Thinking for Better Business Performance

Practical ideas for business owners, CEOs, MDs and senior managers who want to build a stronger, more predictable commercial operation.

From sales performance and leadership to customer growth, commercial strategy and the Sales Operating System, David Standing shares practical thinking to help established businesses perform better as they grow.

6 Customer Retention Strategies to Keep Customers Longer and Increase Profit

6 Customer Retention Strategies to Keep Customers Longer and Increase Profit

6 Customer Retention Strategies to Keep Customers Longer and Increase ProfitCarol Standing
Published on: 09/07/2026

Discover 6 practical customer retention strategies to reduce customer loss, increase lifetime value and build more predictable, profitable growth.

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How to Increase Profit in a Small Business

How to Increase Profit in a Small Business

How to Increase Profit in a Small BusinessCarol Standing
Published on: 26/03/2026

Running a business in the sports, leisure or hospitality sector can be incredibly rewarding, but it also comes with real financial pressure. There are often opportunities to increase profit without increasing sales. By making smarter decisions around pricing, operations and customer value, businesses can strengthen their financial performance without constantly chasing more customers.

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